Return & Exchange Policy

We want our customers to be happy with their purchase.

Returns are accepted within 15 days of receiving your order, provided that the item is unused, unopened, unworn, and in its original packaging.

Hygiene products
For hygiene reasons, opened or used wigs, braiding hair, hair extensions, eyelashes, skincare, cosmetics, hair care products, and personal care items cannot be returned or exchanged unless the item is faulty, damaged, or incorrect.

How to request a return
Please contact us before returning anything. Include your order number, a description of the issue, and photos where applicable.
Email: support@joly.co.za
WhatsApp: +27 84 241 7495

Return shipping
For non-faulty returns, the customer is responsible for return delivery costs. JOLY covers return delivery costs for faulty, damaged, or incorrect items after the return has been approved and instructions have been provided.

Original delivery charges are not refundable for non-faulty returns.

Refunds are processed after the returned item has been received, inspected, and approved.