Privacy Policy

Effective date: 15 July 2026

This Privacy Policy explains how JOLY collects, uses, shares, and protects personal information when you visit joly.co.za, contact us, create an account, or place an order.

Information we collect

We may collect your name, email address, phone number, delivery and billing addresses, account details, order information, customer-support messages, and marketing preferences. We also collect device, browser, IP address, website interaction, and cookie information. Payments are processed by our payment providers; JOLY does not store full payment-card details on the online store.

How we use information

We use personal information to process and deliver orders, provide customer support, prevent fraud and protect the store, improve our website and products, perform analytics, personalize your experience, and send marketing communications where you have consented or where otherwise permitted.

Cookies and similar technologies

We and our service providers, including Shopify, use necessary cookies to operate the store and checkout. With your permission where required, we may also use analytics, personalization, and marketing cookies. The Cookie banner allows you to accept, decline, or manage optional cookies. You can change your preferences later through the Cookie preferences option when available in your region.

Who we share information with

We may share information with Shopify, payment providers, delivery and courier companies, customer-support providers, analytics and marketing providers, and other service providers that help us operate the store. We may also disclose information when required by law or to protect customers, JOLY, or others.

Data retention and security

We keep information only for as long as reasonably necessary to provide our services, maintain business and tax records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.

Your choices and rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, withdraw marketing consent, or change Cookie preferences. Some information may need to be retained where required by law.

International processing

Shopify and other service providers may process information in countries outside South Africa. Their processing is subject to their contractual and legal safeguards.

Contact us

For privacy questions or requests, contact:
Email: support@joly.co.za
WhatsApp: +27 84 241 7495
Address: 496 West Street, Durban, KwaZulu-Natal, South Africa

We may update this policy when our services, technology, or legal obligations change. The effective date above shows the latest revision.