Help Center

Have any questions or concerns,please contact us using the form below or via email at support@joly.co.za.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

How do I place an order?

Do I need to create an account to place an order?

How can I check the status of my order?

Can I modify or cancel my order after placing it?

Payment Information

What payment methods do you accept?

Is my payment information secure?

When will my payment be charged?

Why was my payment declined?

Order & Returns

What is your return policy?

Which items can be returned?

Are beauty and cosmetic products returnable?

What should I do if I receive a damaged or incorrect item?